Installation Issue Fortnite

Quests Disappearing or Unavailable After Update - Fortnite Fix Guide

📅 Published: 2026-02-06 🔄 Updated: 2026-02-06 👥 Reports: 5 ⚡ Severity: 🟢 Low

🎯 Quick Answer

Verify your selected game mode in the lobby matches the quest type, then perform a full console power cycle to clear cached data causing the display error.

SECTION 1: OVERVIEW

The "Quests Disappearing or Unavailable" error is a post-update interface and data synchronization failure within Fortnite. This problem manifests as quest logs appearing empty or quests displaying the "not available in current mode" status regardless of the selected lobby playlist. The error primarily affects console platforms, specifically Xbox One, Xbox Series X|S, PlayStation 4, and PlayStation 5, following game client updates (v25.xx and later). This is a common occurrence after major seasonal or content updates. The severity is moderate, classified as a progression-blocking bug that prevents access to Battle Pass, character, and event quests, halting advancement but not preventing core matchmaking. No specific error codes are generated; the failure is indicated by missing UI elements and incorrect status text.

SECTION 2: SYMPTOMS

The Quest tab in the lobby menu fails to populate with available challenges. The interface may display a blank space where quests should appear or show placeholder text. When quests are visible, they consistently display the "not available in current mode" tag, even when the selected lobby mode (e.g., Battle Royale, Zero Build) matches the quest's intended game type. Progression trackers for the Mini Battle Pass and event rewards cease to update despite completing match objectives. The error persists across multiple game sessions and is present immediately upon launching the application post-update. Menu navigation functions normally, but quest data retrieval fails.

SECTION 3: COMMON CAUSES

Category: Configuration Error / Cache Corruption Specific technical explanation: The local console cache retains outdated playlist and quest data from before the game update. This corrupted cache provides incorrect mode validation flags to the quest UI, causing the "not available" status. Why this causes the problem: The game client references stale configuration files that conflict with new quest definitions delivered in the update. Category: Network Problem / Data Synchronization Failure Specific technical explanation: The Epic Games services backend fails to synchronize the player's quest state with the updated game client due to a partial profile data fetch. Why this causes the problem: Incomplete or timed-out communication with Fortnite's quest servers results in an empty local quest log. Category: Game Bug / UI State Mismatch Specific technical explanation: A bug in the lobby state machine incorrectly locks the quest UI to a single game mode filter (e.g., Save the World) after an update, regardless of the player's manual selection. Why this causes the problem: The front-end quest display is hard-coded to query data for a mode that does not match the player's current activity. Category: Software Conflict / Profile Corruption Specific technical explanation: The player's local saved game profile on the console becomes desynchronized from the cloud-saved profile, creating a conflict in tracked quest objectives. Why this causes the problem: The game cannot resolve which profile dataset to use for quest tracking, resulting in the display of no data. Category: Configuration Error / Incorrect Lobby Defaults Specific technical explanation: The game update resets the player's default lobby selection to a limited-time mode or creative island that does not support standard quests. Why this causes the problem: Quest availability checks are performed against the active lobby's ruleset, which may not support quest progression.

SECTION 4: SOLUTIONS

Solution 1: Validate Game Mode and Perform Console Power Cycle

Difficulty: Easy Time Required: 5-7 minutes Success Rate: High Prerequisites: None Steps:

From the Fortnite lobby, navigate to the top menu and select "CHANGE" next to the current game mode.
Select "BATTLE ROYALE" and confirm the choice of either "ZERO BUILD" or "BATTLE ROYALE" (Build). Do not select Ranked, Team Rumble, or any Limited Time Mode.
Exit the Fortnite application completely.
On Xbox: Press the Xbox button on the controller, highlight Fortnite, press the Menu button, and select "Quit". On PlayStation: Highlight Fortnite on the home screen, press the Options button, and select "Close Game".
Perform a full power cycle. On Xbox: Hold the physical power button on the console for 10 seconds until it shuts down. Unplug the power cable for 30 seconds. On PlayStation: Enter Rest Mode, then unplug the power cable for 60 seconds.
Reconnect power, boot the console, and launch Fortnite. Navigate to the Quest tab to verify availability.

Technical Explanation: This forces a full flush of the console's RAM and system cache, clearing corrupted temporary game data. It also ensures the game client establishes a fresh connection to Epic's quest services upon launch with the correct mode context. Verification: The Quest tab displays current Battle Pass, character, and event quests without the "not available in current mode" tag. Quest progression updates after completing a match.

Solution 2: Clear Local Saved Game Data (Console)

Difficulty: Medium Time Required: 10 minutes Success Rate: Medium Prerequisites: Understanding that this will reset local settings (not cloud progress). Steps:

From the console's system dashboard, navigate to Settings > Storage > Manage Storage.
Locate and select Saved Data.
Find Fortnite in the list of games.
Select the saved data profile (labeled with your gamertag) and choose "Delete from Console" or "Delete". Do not select "Delete Everywhere" as this would remove cloud data.
Confirm the deletion. This removes only local configuration and cache files.
Launch Fortnite. The game will download your cloud-saved profile. Log in with your Epic Games account if prompted.

Technical Explanation: This removes the potentially corrupted local profile that conflicts with cloud-synced quest state. The game is forced to download a fresh profile dataset from Epic's servers, which contains the correct, updated quest mappings. Verification: Upon loading into the lobby, the game may show a "Syncing Account" message. Afterwards, quests repopulate in the UI.

Solution 3: Verify Epic Games Account Link and Services Status

Difficulty: Easy Time Required: 3 minutes Success Rate: Medium Prerequisites: Access to a web browser or secondary device. Steps:

On a separate device, visit the Epic Games Server Status page (status.epicgames.com).
Check for any active incidents or degraded services listed under "Fortnite" > "Quest & Progression" or "Login & Account".
If services are operational, visit accounts.epicgames.com and log in.
Navigate to "Connections" > "Accounts".
Verify your Xbox or PlayStation network account is linked and shows no errors. If unlinked, re-link it following the on-screen instructions.
Return to your console and restart Fortnite.

Technical Explanation: Quest data is bound to your Epic Games account, not your console profile. A broken or desynchronized link between your console account and Epic account prevents proper quest data retrieval. Server-side issues can also cause blank data responses. Verification: Account link shows as "Connected" in the Epic portal. In-game quests load after confirming server status is operational.

Solution 4: Reinstall the Fortnite Game Client

Difficulty: Medium Time Required: 30-60 minutes (depending on internet speed) Success Rate: High Prerequisites: Stable internet connection for re-download. Steps:

From the console's home screen, highlight the Fortnite tile.
On Xbox: Press the Menu button, select "Manage game and add-ons", then "Uninstall all". On PlayStation: Press the Options button, select "Delete".
Confirm the complete uninstallation.
Restart the console (power cycle as in Solution 1, Step 5).
Navigate to your game library or store. On Xbox: Open Microsoft Store, search for Fortnite, and select "Install". On PlayStation: Open PlayStation Store, search for Fortnite, and select "Download".
After installation completes, launch the game and log in.

Technical Explanation: A fresh installation replaces all core game files, configuration scripts, and local caches. This eliminates any corrupted or partially updated files that the patching process may have left behind, ensuring a clean build matches the current server environment. Verification: The game performs a first-time setup. All quests should be present upon reaching the lobby after the fresh install.

Solution 5: Create a New Lobby Preset

Difficulty: Easy Time Required: 2 minutes Success Rate: Low-Medium Prerequisites: None Steps:

In the Fortnite lobby, select the "CHANGE" button for game mode.
Scroll to the "CREATE" section.
Select "CREATE PRESET".
Choose "BATTLE ROYALE" as the core mode, then select either "ZERO BUILD" or standard "BATTLE ROYALE".
Name the preset (e.g., "Quest Fix") and confirm creation.
Select this new preset as your active game mode. Check the Quest tab.

Technical Explanation: This bypasses potentially bugged default playlist configurations by forcing the game to initialize a new lobby state from a clean template. The new preset uses current, uncorrupted rule sets for quest validation. Verification: The new preset appears and can be selected. Quests available in Battle Royale modes become visible when this preset is active.

SECTION 5: PREVENTION

To prevent recurrence, routinely perform a full console shutdown (not rest mode) after installing major game updates. This ensures cached data clears. Maintain a stable internet connection during and immediately after updates to allow complete data synchronization between the client and Epic services. Monitor the official Epic Games Server Status page before playing after a scheduled update to confirm all systems are operational. Avoid manually interrupting update downloads or installations. Periodically verify your Epic Games account connections are intact via the accounts portal.

SECTION 6: WHEN TO CONTACT SUPPORT

Contact Epic Games Player Support if all solutions fail and the issue persists for more than 48 hours after a major update, indicating a widespread, unresolved server-side issue. Before contacting, document the exact time of occurrence and note any error codes from the console's system error log (Settings > System > Console Info on Xbox; Settings > System > Error History on PlayStation). Provide your Epic Games account ID, console model, and current game version. Official support channels are accessible via the Epic Games Help portal (epicgames.com/help).